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Return & Refund Policy

We want you to be satisfied with your purchase from Minnal Wholesale Jewellery. Please read this policy carefully before placing an order.

1. Returns

• We do not accept returns on standard purchases.

• Once an order is delivered in good condition, it is considered final sale.

2. Refunds & Replacements for Damaged or Defective Items

Refunds or replacements are only provided in the following case:

• The item arrives damaged or defective.

To qualify for a damage claim, you must provide:

• A clear unboxing video showing:

  • The sealed package from all sides before opening

  • The package being opened for the first time

  • The damaged or defective item clearly visible in the same video

Without this unboxing video, we are unable to process damage-related refunds or replacements.

3. Claim Window

• You must contact our support team within 3 days of delivery.

• Claims made after this window may not be accepted.

When contacting us, please include:

• Your order number

• Unboxing video file or link

• Clear photos of the damaged/defective item

• Your contact details

4. Review & Resolution Process

Once we receive your claim:

1. Our team will review the unboxing video and photos.

2. If the claim is approved, we will offer one of the following, at our discretion:

   • Replacement of the same item (subject to stock availability), or

   • Refund to your original payment method or store credit.

3. If the claim is not approved (e.g., missing unboxing video, damage not visible, claim outside the allowed time), we will notify you with the reason.

5. Non-Eligible Cases

We do not provide refunds or replacements in cases such as:

• Change of mind after purchase

• Colour/size preferences when the product matches the description

• Normal wear and tear or damage caused by misuse, improper storage or handling

• Claims without the required unboxing video evidence

6. Shipping Costs

• In approved damage/defect cases, we will inform you whether return shipping is required and who will bear the cost.

7. Contact for Claims

To raise a damage or defect claim, please contact:

Minnal Wholesale Jewellery
Email: hello@minnalwholesalejewellery.com
Phone: +918985632439
Subject line: Damage/Defect Claim – Order #[your order number]